Frequently Asked Questions

Beach Haus is not a hotel it is a collection of vacation rentals. You will stay in a private, fully equipped apartment with the space, privacy, and independence of a home, plus select guest services to support your stay and a local team just a phone call away whenever you need assistance.

Because Beach Haus is a vacation rental, some things work differently than they do at a hotel: check-in is self-service with a personal door code, and daily housekeeping is not included, though it is available on request for a fee.
Our Key Biscayne properties offer a relaxed island setting with personalized, on-call guest support.

Key Biscayne I: 285 Sunrise Drive, Key Biscayne, FL 33149.
Key Biscayne II: 201 Sunrise Drive, Key Biscayne, FL 33149.
The guest office for both Key Biscayne properties is located at 285 Sunrise Drive.

There is no 24-hour reception. Your smart-lock code gives you access to your apartment at any hour, and the team is reachable outside office hours for urgent matters.

Our guest office at 285 Sunrise Drive is open Monday through Friday from 9:00 AM to 5:00 PM. Outside those hours and on weekends, the property manager is reachable by phone or text for urgent matters.

Every Beach Haus apartment offers self-check-in with an electronic smart lock. Before arrival, we will send you your apartment number and personal door code.
If you need help getting in, please call us, a phone call will reach us faster than a text:
+1 (786) 326-4203

You never have to wait for anyone: your personal door code lets you in at any hour.
If you arrive while our team is on site Monday through Friday from 9:00 AM to 5:00 PM they will be happy to welcome you, share local recommendations, and answer any questions.

Departure cleaning: A one-time fee of $50–$150 plus tax per stay, based on apartment size and length of stay.

Optional mid-stay housekeeping: Available on request and charged per service.
Bicycles: $10 per day, available Monday through Friday.

Parking: Complimentary.

We collect a deposit equal to 50% of the room total when you book; the remaining balance is due at check-in. Beach Haus accepts credit cards only and does not accept cash. Groups and special reservations may arrange payment by wire transfer before the cancellation window closes.

Applicable lodging taxes at Key Biscayne total 13% (see “What taxes apply?”).

The departure cleaning fee is a one-time charge per stay, not a nightly fee, and it is the only cleaning service included. Any additional housekeeping during your stay is optional, must be requested, and is charged per service.

Cancellations are free of charge up to 14 days before arrival. Within 14 days of arrival, the deposit is nonrefundable. A noshow or cancellation on or after the arrival date will be charged for the full stay.

Yes. A $200 hold is authorized on your card at arrival and released within 24 hours after check-out, provided the apartment is returned in the same condition. This is an authorization, not a charge; nothing is billed unless there is damage.

Check-in begins at 3:00 PM, and check-out is by 11:00 AM.

Early check-in and late check-out are subject to availability and can be confirmed only on the day of arrival or departure. Please contact the office directly that morning, and our team will do its best to accommodate you.

Late check-out fees: check-out by 3:00 PM is charged at half the nightly rate; check-out after 3:00 PM is charged at the full nightly rate.

Your personal smart-lock code works at any hour, so you can access your apartment at any time. If you expect to arrive late, please let us know in advance so we can make sure you have everything you need.

The team is reachable by phone or text for urgent matters.

No. Beach Haus is a vacation rental, not a hotel, so daily housekeeping is not provided. Your apartment is yours for the duration of your stay. We are happy to deliver fresh sheets and towels to your apartment free of charge whenever you need them. If you would like a full cleaning, housekeeping is available as an optional paid service, arranged through the office and charged per visit.

Per-service pricing is available through the office.

Our office is open Monday through Friday from 9:00 AM to 5:00 PM. After hours and on weekends, the property manager is reachable by phone or text for urgent matters.

Yes. Parking is complimentary.

Yes. Complimentary high-speed Wi-Fi is available at every Beach Haus property. The network name and password are provided in your apartment.

We offer One-Bedroom and Two-Bedroom apartments. Each apartment has one bathroom.

Every apartment is designed for comfortable, independent living and includes a fully equipped kitchen or kitchenette, a smart or cast-enabled TV, an in-room safe, air conditioning, and complimentary high-speed Wi-Fi.

Yes. Every apartment includes a refrigerator, microwave, and coffee maker.

Yes. All apartments are air-conditioned.

Yes. One accessible One-Bedroom apartment and one accessible Two-Bedroom apartment are available on the first floor. An elevator is also available.

Yes. Pack ’n Plays and rollaway beds are available. Rollaway beds carry an additional charge and fit only in King and Double apartments.

There is no communal ice machine. All Key Biscayne apartments are One-Bedroom or Two-Bedroom units and include a full-size refrigerator with an ice maker.

No.

No. Beach Haus is designed around apartment living, and every apartment has its own kitchen or kitchenette. Excellent dining options are nearby.

Many island restaurants and cafés offer delivery, and our office keeps a list of local favorites.

No. Delivery is widely available instead, and most island restaurants and cafés offer it.

No breakfast or meal plans are offered. Every apartment includes a kitchen or kitchenette where you can prepare your own breakfast.

Local favorites include Novecento and The Golden Hog, and most island restaurants and cafés offer delivery. Stop by the office for a complete list and map.

Yes. Each building has one pool, open from sunrise to sunset. The pools are not heated.

Beach chairs and towels are available, though full beach service is not provided. Guests carry the chairs and towels from the property to the beach.

There is no on-site gym. The nearby Key Biscayne Community Center gym is a popular option among guests.

Not on site, but our team is happy to recommend trusted options nearby.

Beach Haus guests receive complimentary access to the nearby Beach Club Tuesday through Friday. An advance daily reservation is required. An activities guide is available at the office.

Not on site. However, a nearby UPS Store offers shipping, printing, and fax services, and our team can help you arrange what you need.

Bal Harbour: Our largest beachside community, with a front desk, two pools, a fitness center, and resort amenities all within the vacation-rental model.

Key Biscayne I: A quiet, residential island experience with personalized, on-call support and complimentary Beach Club access. It is family-oriented, with easy access to beach days and pool time.

Key Biscayne II: The same relaxed island experience in an even quieter setting a favorite among couples and small families.

Design District: Tailored for extended and corporate stays in the Miami Design District, with a 30-night minimum and monthly rates.

MIA and FLL are approximately 16 miles away, or about 30 minutes without traffic. The beach is only steps away.

The island offers a relaxed pace, with the beach, pools, and a village plaza featuring shops, cafés, and golf cart rentals. A Winn-Dixie supermarket is directly across the street. For an evening out, Brickell City Centre is approximately 20 minutes away.

Yes. The complimentary Freebee shuttle, which operates within the island, as well as the city trolley and city buses, all serve Key Biscayne.

Pets are not permitted at any Beach Haus property. If evidence of a pet is found in the unit, additional cleaning fees starting at $250 will apply.

No. As a non-pet-friendly property, we do not offer pet amenities or designated pet areas.

Key Biscayne is considered one of Miami’s safest communities, with a fire station directly across the street and a regular police presence throughout the island. Beach Haus also has cameras in the parking area, entrances, and common areas, as well as an in-room safe in every apartment.

Quiet hours are from 10:00 PM to 8:00 AM at all properties, in both public and private areas.

All Beach Haus properties are smoke-free. Smoking in an apartment carries a minimum penalty of $250.

Guests must be at least 21 years old to check in at any Beach Haus property.

There is no per-guest charge. Maximum occupancy for each apartment is listed in its booking details, and every guest staying at the property must be registered at check-in.

A combined tax of 13% applies to the room rate and mandatory fees: 7% sales tax plus 6% lodging tax.

No. Luggage storage is not available at any Beach Haus property.

Yes, but please place orders only after you have received your apartment number so packages can be delivered directly to your unit. When the office is closed, couriers may leave packages outside, and Beach Haus cannot accept responsibility for lost or damaged deliveries. Packages may be held for up to 30 days.

The guest office at 285 Sunrise Drive is open Monday through Friday from 9:00 AM to 5:00 PM. Although there is no dedicated concierge, our team is happy to assist and provide local recommendations.

A shared laundry room has two washers and two dryers. The cost is $5 per wash and $5 per dry, and the machines are coinoperated. Detergent and fabric softener are available on site for $2 per box. A change machine in the laundry room accepts $5–$20 bills. Some apartments also include an in-unit washer and dryer with a starter pack of detergent.

Dry-cleaning services are not offered on site.

No airport shuttle is offered. Rideshares, including Uber and Lyft, and taxis are readily available at both MIA and FLL. The drive takes approximately 30–40 minutes, depending on traffic.

No. Parking at Beach Haus is complimentary, outdoor self-parking.

Yes. Rideshares are widely available on the island, and the complimentary Freebee shuttle covers trips within Key Biscayne.
For trips off the island, Uber, Lyft, and taxis are readily available.