Skip to Content
a group of buildings with trees in the background
Frequently Asked Questions

about beach haus

Is Beach Haus a hotel or a vacation rental?

Beach Haus is not a hotel, it is a collection of vacation rentals. You will stay in a private, fully equipped apartment, with the space, privacy, and independence of a home, plus select guest services to support your stay and a local team just a call away whenever you need one.
Because Beach Haus offers vacation rentals, some things work differently than they do at a hotel: check-in is self-service using a personal door code, and daily housekeeping is not included, though it is available on request for a fee.

Each location has its own personality:

Bal Harbour: A beachside residential community with an on-site front desk and resort amenities such as daily beach service, a fitness center, and two pools.

Key Biscayne: A relaxed island setting with personalized, on-call guest support.

Design District: Designed for extended and corporate stays, with a 30-night minimum.

Where are Beach Haus apartments located?

Beach Haus apartments are spread across three Miami-area neighborhoods:

Bal Harbour: 290 & 291 Bal Bay Drive, Bal Harbour, FL 33154 (two adjacent buildings; fitness center at 10250 Collins Avenue).

Key Biscayne I: 285 Sunrise Drive, Key Biscayne, FL 33149.

Key Biscayne II: 201 Sunrise Drive, Key Biscayne, FL 33149 (the guest office for both Key Biscayne buildings is at 285 Sunrise Drive).

Design District: 128 & 136 NE 46th Street, Miami, FL 33137.

Is there a front desk or 24-hour reception?

There is no 24-hour reception at any Beach Haus property. Your smart-lock code gives you access to your apartment at any hour, and the team is reachable outside office hours for urgent matters.

Bal Harbour: The on-site front desk is open daily from 9:00 AM to 5:00 PM. Between 5:00 PM and 9:00 AM,
calls are forwarded to our after-hours call center.

Key Biscayne I & II: The guest office at 285 Sunrise Drive is open Monday through Friday from 9:00 AM to
5:00 PM. Outside those hours and on weekends, the property manager is reachable by phone and text for
urgent matters.

Design District: No front desk and no staff at the property. Our team is available by email.

How do I check in and get into my apartment?

Every Beach Haus apartment features self-check-in with an electronic smart lock. Before arrival, we will
send you your apartment number and a personal door code. If you need help getting in, please contact the
appropriate property team:

Bal Harbour: +1 (305) 222-7922
Key Biscayne I & II: +1 (786) 326-4203
Design District: Email only at designdistrict@beachhaus.net.

Will someone be there to greet me when I arrive?

You never have to wait for anyone. At every property, your personal door code lets you in at any hour. If you happen to arrive while our team is on site, they will be glad to welcome you, share local recommendations, and answer any questions:
Bal Harbour daily, 9:00 AM – 5:00 PM, and Key Biscayne Monday to Friday, 9:00 AM – 5:00 PM. The Design District has no staff at the property, and our team is always reachable by email.

booking payments & fees

What additional fees should I expect?

Bal Harbour
Resort fee: $25 + tax per night. Includes beach chairs, umbrella and towels, unlimited fitness center access, daily bicycles, high-speed Wi-Fi, and access to both pools.

Departure cleaning: One-time fee of $50–$150 + tax per stay, based on apartment size and length of stay.

Parking: Outdoor on-site self-parking, per vehicle, per night (+ tax) - $30/day for stays up to 6 nights, $15/day for stays of 7+ nights, or $225/month.

Optional mid-stay housekeeping: per service - Studios $35 / One-Bedroom $45 / Two-Bedroom $55, + tax.

Key Biscayne I & II
Departure cleaning: One-time fee of $50–$150 + tax per stay, based on apartment size and length of stay.

Optional mid-stay housekeeping: Available on request and charged per service.

Bicycles: $10 per day, available Monday–Friday.

Parking: free.

Design District
Departure cleaning and mandatory fees: One-time fee of $100 + tax per stay.

Optional mid-stay housekeeping: Available on request and charged per service.

Parking: Free (self-park).

Are the cleaning and housekeeping fees one-time or per night?

The departure cleaning fee is a one-time charge per stay it is not nightly, and it is the only cleaning included. Any additional housekeeping during your stay is optional: you request it, and it is charged per service.

When and how am I charged?

We collect a deposit of 50% of the room total when you book; the balance is due at check-in. Beach Haus accepts credit cards only (no cash). Groups and special reservations may arrange payment by wire transfer prior to the cancellation window. Applicable lodging taxes vary by location: 11% at Bal Harbour and 13% at Key Biscayne and the Design District (see “What taxes apply?”).

What is the cancellation policy?

Cancellations are free of charge up to 14 days before arrival. Within 14 days of arrival, the deposit is nonrefundable. A no-show, or a cancellation on or after the arrival date, is charged for the full stay.

Do you place a security deposit or hold?

Yes. A hold is authorized on your card upon arrival and released within 24 hours after check-out, provided the apartment is returned in the same condition. This is an authorization, not a charge, nothing is billed unless there is damage.

Bal Harbour: $500
Key Biscayne I & II: $200
Design District: $500

check-in & check-out

What are the check-in and check-out times?

Check-in begins at 3:00 PM and check-out is by 11:00 AM.

Can I check in early or check out late?

Early check-in and late check-out are subject to availability and are confirmed only on the day of arrival or departure. Please contact the office directly that morning and our team will do its best to accommodate you.

Late check-out fees: Half the nightly rate until 3:00 PM; the full nightly rate after 3:00 PM

What happens if I arrive late at night?

Your personal smart-lock code works at any hour, so you can access your apartment at any time. If you expect to arrive late, please let us know in advance so we can make sure you have everything you need.

Bal Harbour: Between 5:00 PM and 9:00 AM, calls are forwarded to our after-hours call center.

Key Biscayne I & II: The team is reachable by phone and text for urgent matters.

Design District: Email us at designdistrict@beachhaus.net.

during your stay

Is housekeeping provided during my stay?

No, Beach Haus is a vacation rental, not a hotel, so daily housekeeping is not provided. Your apartment is yours for the duration of your stay. We are happy to deliver fresh sheets and towels to your apartment free of charge whenever you need them and if you would like a complete clean, housekeeping is available as an optional paid service, arranged through the office and charged per visit.

Bal Harbour: Studios, $35; One-Bedroom apartments, $45; Two-Bedroom apartments, $55; plus tax per service.

Key Biscayne I & II: Per-service pricing is available at the office.

Design District: Available on request and charged per service.

How do I get help during my stay?

Bal Harbour: The front desk is open daily from 9:00 AM to 5:00 PM. After hours, calls are forwarded to our messaging service. On-site security is present from 7:00 PM to 7:00 AM.

Key Biscayne I & II: The office is open Monday through Friday from 9:00 AM to 5:00 PM. After hours and on
weekends, the property manager is reachable by phone and text for urgent matters.

Design District: Email us at designdistrict@beachhaus.net.

Is there parking, and is it free?

Bal Harbour: Outdoor, on-site self-parking is charged per vehicle, per night, plus tax:
 $30/day for stays up to 6 nights
 $15/day for stays of 7+ nights
 $225/month

Please keep your parking ticket visible on the dashboard to avoid towing. Jet skis, watercraft, and trailers cannot be accommodated.

Key Biscayne I & II: Parking is free.

Design District: Self-parking, free of charge.

Is Wi-Fi included?

Yes, complimentary high-speed Wi-Fi at every Beach Haus property. Network name and password are provided in your apartment.

rooms & amenities

What types of accommodations do you offer?

Bal Harbour: Studio, One-Bedroom, and Two-Bedroom apartments, including canal-front and accessible units.

Key Biscayne I & II: One-Bedroom and Two-Bedroom apartments; each apartment has one bathroom.

Design District: One-Bedroom apartments, tailored for extended stays.

What amenities are in each apartment?

Every apartment is designed for comfortable, independent living: a fully equipped kitchen or kitchenette, a smart/cast-enabled TV, an in-room safe, air conditioning, and complimentary high-speed Wi-Fi.

Do the apartments include a refrigerator, microwave, or coffee maker?

Yes, every apartment includes a refrigerator, microwave, and coffee maker.

Do the apartments have air conditioning?

Yes, all apartments are air-conditioned.

Are accessible apartments available?

Bal Harbour: Yes. Ground-floor accessible apartments are available in both buildings (290 and 291), both buildings have elevators, and accessible parking is available for $30 per day.

Key Biscayne I & II: Yes. One accessible One-Bedroom apartment and one accessible Two-Bedroom apartment are available on the first floor, and an elevator is available.

Are cribs or rollaway beds available?

Bal Harbour: Rollaway beds are available in One and Two Bedroom apartments for $50 + tax per night (complimentary in building 290 One-Bedrooms). Pack ’n Plays are complimentary, subject to availability.

Key Biscayne I & II: Yes, Pack ’n Plays and rollaway beds are available (rollaway beds carry a charge, and fit only in King and double apartments).

Design District: Complimentary Pack ’n Play.

Is there an ice machine on site?

There is no communal ice machine. One and Two Bedroom apartments have a full refrigerator with an ice maker; Studios have a compact refrigerator.

Is there a vending machine?

Bal Harbour: Yes. The vending machine is on the first floor, in front of the elevator next to the Amazon locker.

Key Biscayne I & II: No.

Design District: No.

dining

Is there an on-site restaurant or bar?

No, Beach Haus is built around apartment living, and every apartment has its own kitchen or kitchenette.

Excellent dining options are close to every property:
Bal Harbour: Bal Harbour Shops, with several dining options, is about a 15-minute walk away.

Key Biscayne I & II: The island restaurants and cafes offer delivery, and our office keeps a list of local favorites.

Design District: The Miami Design District, featuring world-class dining, is just a few minutes away on foot,
with many other restaurants and cafes within minutes of the property.

Do you offer room service?

No. Delivery is widely available instead. At Key Biscayne, most island restaurants and cafes offer delivery; at Bal Harbour and the Design District, the main delivery apps cover the area.

Is breakfast included?

No breakfast or meal plans are offered every apartment includes a kitchen or kitchenette to prepare your own breakfast.

Are there nearby restaurants you recommend?

Bal Harbour: Around seven restaurants at the adjacent Bal Harbour Shops, plus plenty of options in Surfside and Sunny Isles. Local favorites include Flanigan’s Seafood Bar & Grill, Duffy’s Sports Grill, and Sea Grill.

Key Biscayne I & II: Local favorites include Novecento, Costa Med, Narbona, and The Golden Hog and most of the island restaurants and cafes deliver. Stop by the office for a full list and a map.

Design District: Local favorites include Mandolin Aegean Bistro, El Turco, COTE Miami, Michael Genuine, Boia De, Mother Wolf, and Contessa Miami, among many other restaurants and cafes throughout the Design District and Buena Vista.

leisure & activities

Do you have a pool?

Bal Harbour: Yes. Two on-site pools are included in the resort fee and are open from sunrise to sunset. No lifeguard on duty; no glass in the pool area. Pools are not heated.

Key Biscayne I & II: Yes. Each building has one pool, open from sunrise to sunset. The pools are not heated.

Design District: No.

Do you provide beach chairs, umbrellas, or beach towels?

Bal Harbour: Yes. Full beach service is set up directly on the beach, included in the resort fee, and available from 10:00 AM to 6:00 PM.

Key Biscayne I & II: Beach chairs and towels are available (not a full beach service), you will carry them from the property to the beach.

Design District: No.

Is there a fitness center or gym?

Bal Harbour: Yes. Our fitness center at 10250 Collins Avenue is open from 7:00 AM to 7:00 PM and is included in the resort fee.

Key Biscayne I & II: No on-site gym; the nearby Key Biscayne Community Center gym is a popular option with guests.

Design District: No.

Do you offer spa services?

Not on site, but our team is happy to point you to trusted options nearby.

What activities or attractions are nearby?

Bal Harbour: The Village of Bal Harbour offers beach events and complimentary museum entry. Nearby: Bal Harbour Beach, Haulover Park and Inlet, The Shul, Oleta River State Park, boat tours, and the Intracoastal Cinema.

Key Biscayne I & II: Beach Haus guests enjoy complimentary access to the nearby Beach Club, Tuesday–
Friday (advance daily reservation required). An activities guide is available at the office.

Design District: World class galleries, public art installations, architectural landmarks, and the Institute of
Contemporary Art (ICA Miami), plus Palm Court and Museum Garage. Minutes away: the murals andLeisure & Activitiesgalleries of Wynwood, the boutiques and cafes of Upper Buena Vista, and Midtown Miami.

business & events

Do you offer meeting/event spaces, a business center, or printing?

Bal Harbour: No on-site business services (no meeting rooms, printing, or fax).

Key Biscayne I & II: Not on site, but there is a UPS Center nearby on the island for shipping, printing, and fax services, and our team can help arrange what you need.

Design District: No.

location & getting around

What is the difference between the Beach Haus properties?

Bal Harbour: Our largest beachside community: front desk, two pools, fitness center, and resort amenities, always within the vacation-rental model.

Key Biscayne I: A quiet, residential island experience with personalized on-call support and complimentary Beach Club access. Family-oriented beach days and pool time.

Key Biscayne II: The same relaxed island experience, in an even quieter setting, a favorite with couples and small families.

Design District: Tailored for extended and corporate stays in the Miami Design District, with a 30-night minimum and monthly rates.

How far are you from the airport, beach, and major landmarks?

Bal Harbour: MIA and FLL airports are about 17 miles away. The beach and Bal Harbour Shops are within walking distance.

Key Biscayne I & II: MIA and FLL are about 16 miles away, roughly 30 minutes without traffic. The beach is steps away.

Design District: MIA is about 8 miles away (roughly a 15-minute drive); FLL is about 25 miles (30–40 minutes). Miami Beach is about 20–25 minutes by car.

What attractions and shopping are nearby?

Bal Harbour: Bal Harbour Shops sits right next door, with Aventura Mall and a Publix supermarket 5 minutes away. South Beach is about 30 minutes away; Vizcaya and the Frost Museum are about 40 minutes away.

Key Biscayne I & II: The island offers a relaxed pace, beach, pool, and the village plaza with shops, cafes, and golf cart rentals, plus a Winn-Dixie supermarket directly across the street. For an evening out, we recommend Brickell City Centre, about 20 minutes away.

Design District: Art galleries, luxury boutiques, and renowned restaurants in the Design District itself; nearby
Buena Vista adds cafes and local shops, with the murals of Wynwood and the shopping and dining of Midtown Miami just minutes away.

Is there public transportation nearby?

Bal Harbour: Yes, bus stops directly across from the property, and the complimentary FreeBee shuttle operates within the village (a tip for the driver is customary). The Brightline station in Aventura is about 15 minutes away by car.

Key Biscayne I & II: The complimentary FreeBee shuttle (within the island only), the city trolley, and city
buses all serve Key Biscayne.

Design District: Yes, Metrobus routes and the Miami Trolley both serve the area.

pets

Do you allow pets?

Pets are not permitted at any Beach Haus property. If evidence of a pet is found in the unit, additional cleaning fees starting at $250 will apply.

Are there pet amenities or areas?

No, as a non-pet-friendly property, we do not offer pet amenities.

safety & policies

What safety and security features do you have?

Bal Harbour: On-site security from 7:00 PM to 7:00 AM, cameras in the parking area, entrances, and common areas, and an in-room safe in every apartment.

Key Biscayne I & II: Key Biscayne is one of Miami's safest communities, there's a fire station directly across the street and regular police presence throughout the island. We have cameras in the parking area, entrances, and common areas, and an in-room safe in every apartment.

Design District: Cameras are located at the entrances and in common areas.

What are your quiet hours?

Quiet hours are 10:00 PM – 8:00 AM at all properties, in all public and private areas.

What is your smoking policy?

All Beach Haus properties are smoke-free. Smoking in the apartment carries a minimum penalty of $250.

What is the minimum age to check in?

Guests must be at least 21 years old to check in, at all properties.

Is there a charge for extra guests, and what is the occupancy limit?

There is no per-guest charge. Maximum occupancy for each apartment is as shown in its listing, and every guest staying at the property must be registered at check-in.

What taxes apply?

Bal Harbour: Combined 11% (7% sales + 4% lodging). Room, cleaning, and mandatory fees are taxed at the full 11%; incidentals such as parking and extra beds are taxed at the 7% sales rate.

Key Biscayne I & II and Design District: Combined 13% (7% sales + 6% lodging), applied to the room and
mandatory fees.

additional guest services

Do you offer luggage storage?

No.Additional Guest ServicesLuggage storage is not available at any Beach Haus property.

Can I ship or receive packages?

Bal Harbour: Yes, packages are held for up to 30 days, with a $10 handling fee per package.

Key Biscayne I & II: Yes, but please place orders only once you have your apartment number, so packages can be delivered directly to your unit. When the office is closed, couriers leave packages outside, and Beach Haus cannot take responsibility for lost or damaged deliveries. Packages are held for up to 30 days.

Design District: Yes, but there is no staff on site to receive them. If you arrange a delivery, please make sure you are personally available to collect it.

Is there a concierge or guest services desk?

Bal Harbour: Our front desk (daily, 9:00 AM – 5:00 PM) provides guest services; there is no dedicated
concierge, but our team is happy to share local recommendations.

Key Biscayne I & II: The office at 285 Sunrise Drive is open Monday to Friday, 9:00 AM – 5:00 PM.

Design District: No desk on site, our team is available by email.

Do you offer laundry or dry cleaning?

Bal Harbour: Many apartments include an in-unit washer and dryer with a starter pack of detergent. Select
studios in building 290 do not include in-unit laundry, check your listing. Dry cleaning is not offered.

Key Biscayne I & II: A shared laundry room with two washers and two dryers $5 per wash and $5 per dry
(coin-operated). Detergent and fabric softener are available on site at $2 per box, and a change machine in
the laundry room accepts $5–$20 bills. Some apartments include an in-unit washer and dryer with a starter
pack of detergent.

Design District: Many apartments include an in-unit washer and dryer with a starter pack of detergent.
There is also a shared laundry room with two washers and two dryers, free of charge.

transportation

Are taxis or rideshare available nearby?

Bal Harbour: Yes, rideshare is widely available, bus stops are adjacent, and the complimentary FreeBee
shuttle covers the village.

Key Biscayne I & II: Yes, rideshare works well on the island, and the complimentary FreeBee shuttle covers trips within Key Biscayne. For trips off the island, Uber, Lyft, and taxis are readily available.

Design District: Yes, Uber, Lyft, and taxis are widely available throughout the area.

Do you offer valet parking?

No. Parking at Beach Haus is self-service in outdoor lots. Parking is free at Key Biscayne and the Design District; for Bal Harbour, see the parking rates above.

Do you offer an airport shuttle?

An airport shuttle is not offered. Rideshares (Uber/Lyft) and taxis are readily available at both MIA and FLL, and the drive to any Beach Haus property takes roughly 30–40 minutes depending on traffic.

shabbat at beach haus bal harbour

Do you accommodate Shabbat-observant guests?

Yes, Beach Haus Bal Harbour observes Shabbat all year long.
The main door of building 290 always remains open.
The main door of building 291 is kept open during Shabbat hours.
During office hours, from 9:00 AM to 5:00 PM, our front desk team can assist with doors. After hours, our security staff will open your door, please show your ID and your instructions letter.
The Shul is nearby, within walking distance.